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Shipping & Returns


Returns/Exchanges

Because we want you to truly enjoy the jewellery you wear! 

Every piece of jewellery on our site, is handmade, and it’s creation, begins as soon as your order is placed

As handmade, no necklace, earring, ring or bracelet – even with the same SKU – is not identical and it is exactly these differences, which make every piece unique and special.

So, if a jewellery you have received is not exactly what you want, or even if you have made a mistake in size (when ordering a ring), or color, we will be happy to work with you in order for you to acquire the exact piece of jewellery, you have your heart set on.

Exchanges that do not or can not take place in our workshop, and require use of a courier, are handled by 3rd Floor. This includes , arranging pick up of returning item and dispatch of the new.

Any following exchange/return, is handled by the buyer. This includes arranging delivery of returning item/s to us, as well as cost of dispatch for new item. Returns via post office are not accepted!

PLEASE NOTE: 

  1. Returns/exchanges can not be made for customized items, such as those found in our Personalized category
  2. During any and all sales, any shipping charges arising from returns or exchanges, are paid by the customer
  3. During any and all sales, jewellery which is available in various sizes (i.e. rings, bracelets, etc) is only available in the
    sizes seen in each product, and can not be customized to another size

Lastly, the returning item must be in it original state, and accompanied by proof of purchase (receipt or invoice) and request must be made within 7 day of purchase/receipt 

You can contact us, using your order number as reference, in any of the following ways:

or

  • You can fill out the contact form you will find HERE

If the item you have received is not to your satisfaction and you wish to have your money returned, you can simply return it to us, by courier of your choice and in no case by post office, or you can even drop it off at our showroom.

As soon as we receive it, we will issue a complete refund to the bank account details you will provide us with.

Our primary goal is to offer immediate, friendly, efficient and precise customer service!
If you have any questions or queries don't hesitate to contact us and a member of our team will be more than happy to assist you!

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