Shipping & Returns


Returns/Exchanges

At 3rd Floor, we want you to cherish the handmade jewelry you wear. Each piece on our site is crafted uniquely by hand, starting its creation journey as soon as your order is placed.

As each item is handmade, no two necklaces, earrings, rings, or bracelets—despite sharing the same SKU—are identical. It’s these exquisite differences that render each piece as a unique and special creation.

If the jewelry you receive doesn’t align with your expectations or in the event of a sizing or color mistake (especially with ring orders), we are delighted to collaborate with you to ensure you acquire the exact piece you desire.

Exchanges

For Greece:

Exchanges requiring courier services are managed by 3rd Floor, and the first exchange is complimentary. This service includes arranging the pickup of the returning item and dispatching the new one. Shipments within Greece are facilitated exclusively through ACS Courier. Please note, any shipment initiated through a courier other than ACS will incur expenses borne by the customer.


For International orders: 

We accept exchanges using DHL. All shipping charges—applicable to both returns and new shipments—are the responsibility of the customer, as well as any taxes, duties, and customs charges that may arise.

To initiate an exchange, kindly reach out to us via email at info@3rdfloor.gr

Please Note:

  • Customized items from our Personalized category are not eligible for returns/exchanges.
  • During sales events, any shipping charges linked to returns or exchanges are the responsibility of the customer.
  • During the Black Friday period and for purchases from the OUTLET category, we do not accept product returns; only exchanges are allowed

  • The returning item(s) must be in their original state and accompanied by proof of purchase (receipt or invoice). Exchanges should occur within 14 days of delivery.

Feel free to reach us using your order number:

The return must be shipped to the following address:

Company Name: E.PAPASTAVROU T. TRIANTAFYLOU O.E

Brand Name: 3RD FLOOR

Address: Derkon 26, Nea Ionia

Post-code: 14231

City: Athens

Country: Greece

Tel: +30 2122712008


Returns

For Greece: Should the received item fail to meet your satisfaction, simply return it to us. Customers can opt for a courier of their choice or drop it at our showroom. Shipping costs are the customer's responsibility, and original shipping costs are non-refundable.

Upon receiving the returned item(s), we will process a refund to your credit card, PayPal, or bank account (for cash on delivery orders).

For sale items or after an exchange, a return charge is applicable for the initial delivery shipping costs.

Please note:

During the Black Friday period, there are no product returns, only changes.
For Gift Vouchers that have been used, no refund is made, only a exchange of product


For International orders: 

To return an item, kindly use a courier service at your own expense and provide us with the tracking number. Once the package reaches us, the paid amount will be refunded to your PayPal or credit card, minus the original shipment's shipping charges, as well as any taxes, duties, and customs charges that may arise.

The returning item(s) must maintain their original state and be accompanied by proof of purchase within 14 days of delivery.

Please Note:

  • During Black Friday, only exchanges are permitted.
  • For used Gift Vouchers, no refund is provided, only product exchanges.

Our commitment is to provide immediate, friendly, efficient, and precise customer service. Should you have any questions, feel free to contact us. Our dedicated team is eager to assist you!



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