Shipping & Returns
Because we want you to truly enjoy the jewellery you wear!
Every piece of jewellery on our site, is handmade, and it’s creation, begins as soon as your order is placed
As handmade, no necklace, earring, ring or bracelet – even with the same SKU – is not identical and it is exactly these differences, which make every piece unique and special.
So, if a jewellery you have received is not exactly what you want, or even if you have made a mistake in size (when ordering a ring), or color, we will be happy to work with you in order for you to acquire the exact piece of jewellery, you have your heart set on.
Exchanges that do not or can not take place in our workshop, and require use of a courier, are handled by 3rd Floor. This includes, arranging pick up of returning item and dispatch of the new.
We use ACS Courier for our shipments to Greece. Any shipment to us, placed with another courier company, other than ACS, is paid be the customer.
Any following exchange/return, is handled by the buyer. This includes arranging delivery of returning item/s to us, as well as cost of dispatch for new item. Returns via post office are not accepted!
For International orders:
We accept returns/exchanges with DHL. Any shipping charges arising from returns/exchanges are paid by the customer. The shipping cost is not refunded.
The shipping costs, and any other expenses occurring from the shipment, such as customs fees, taxes, and declarations, are paid by the customer, and will be deducted from the refund amount.
- Returns/exchanges can not be made for customized items, such as those found in our Personalized category
- During any and all sales, any shipping charges arising from returns or exchanges, are paid by the customer
- During any and all sales, jewellery which is available in various sizes (i.e. rings, bracelets, etc) is only available in the
sizes seen in each product, and can not be customized to another size
Lastly, the returning item must be in it original state, and accompanied by proof of purchase (receipt or invoice) and request must be made within 7 days of purchase/receipt
You can contact us, using your order number as reference, in any of the following ways:
- By phone.: +30 210 2712008 & +30 213 028 7170
- By email:email@example.com
If the item you have received is not to your satisfaction and you wish to have your money returned, you can simply return it to us. The returning item must be in its original condition and accompanied by proof of purchase/receipt.
Returns can be sent by courier of your choice and in no case by post office, or you can even drop it off at our showroom.
As soon as we receive it, we will issue a complete refund to the bank account details you will provide us with.
Our primary goal is to offer immediate, friendly, efficient and precise customer service!
If you have any questions or queries don't hesitate to contact us and a member of our team will be more than happy to assist you!